Refund Policy.

Returns and exchanges are not supported if the customer ordered the wrong size, color, or simply changed their mind as all products are unique and produced only once ordered. However, in case of a damaged product or a manufacturing error, we offer a free replacement or a refund (which returning the item is not required) if you contact us within 7 days of product delivery.

Please contact Customer Support: support@stephanienauli.com

Provide a clear photo showing the issue. We will escalate the case to our third-party distributor.

This process can take up to 10 business days before processing a refund.